Here's To Your Journey with St. Regis
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
The St. Regis Toronto,
located at 325 Bay Street, Toronto , Ontario, M5H 4G3 is currently hiring a Housekeeping Manager.
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.CANDIDATE PROFILE Education and Experience• High school diploma or GED; 2 years experience in the housekeeping or related professional area.OR• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESManaging Housekeeping Operations and Budgets• Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.• Inspects guestrooms on a daily basis.• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to verify adequate supplies.• Supports and supervises an effective inspection program for all guestrooms and public space.• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.• Verifies all employees have proper supplies, equipment and uniforms.• Communicates areas that need attention to staff and follows up to verify understanding.• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.Conducting Human Resources Activities• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.• Schedules employees to business demands and for tracks employee time and attendance.• Verifies employees understand expectations and parameters.• Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.• Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.• Observes service behaviors of employees and provides feedback to individuals.• Verifies employee recognition is taking place on all shifts.• Participates in an on-going employee recognition program.• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.• Participates in employee progressive discipline procedures.• Celebrates successes and publicly recognizes the contributions of team members.Ensuring Exceptional Customer Service• Sets a positive example for guest relations.• Understands the brand''s service culture.• Participates in the development and implementation of corrective action plans to improve guest satisfaction.• Empowers employees to provide excellent customer service.• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.• Responds to and handles guest problems and complaints.• Strives to improve service performance.
To apply now, go to: https://jobs.marriott.com/marriott/jobs/19080995?%3Flang=en-us/
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities.
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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.Notification to Applicants: The St. Regis Toronto takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott. com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.