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Business Account Consultant
Posted date [Jan-02-13]  (ID: 13973)
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This post has expired! It was posted more than 60 days ago.

The Account Consultant acts as a first point of contact for wireless enterprise clients and is key to promoting a positive company image. The Account Consultant is responsible for proactively promoting services to a wide variety of clients within the business market segments, and for providing quality customer service and timely responses to clients' inquiries, billing queries, requests for services/orders, problems or complaints.

Please visit to apply!


Key Responsibilities


Delivers market-leading post-sales support to Commercial and Corporate accounts in the following ways:

  • Provides high customer satisfaction when assisting Telecom administrators with:
  • Inquiries regarding their invoices and billing solutions
  • Requests for account maintenance (moves, adds, and changes)
  • Reporting requests for their internal maintenance requirements
  • Price plan analysis
  • Account renewals
  • Product functionality
  • Promotes and sells business products and services by:
  • Clarifying, analyzing and assessing client needs
  • Presenting pricing options
  • Explaining policies and regulations
  • Taking action to retain and improve revenue generation
  • Responds to, and acts upon clients' complaints or queries concerning Rogers' products and services, equipment or billing issues.
  • Acts as first point of contact to resolve manager escalations.
  • Prepares service orders (local, regional or national) within pre-determined cycle times, makes adjustments based on changes that occur, and follows through orders to completion.
  • Maintains, reconciles and updates client account information, and reviews and resolves as required.
  • Interfaces/liaises with other departments and partners to coordinate specific client needs.
  • Monitors results and takes action to meet all key performance indicators.
  •  Participates in customer face-to-face meetings to review needs, address inquiries, and communicate solutions/recommendations.

Qualifications :

  • Post-Secondary education in a related field or equivalent work experience
  • Previous experience within a B2B environment preferably in a Telecommunications environment
  • Business acumen, able to communicate well with telecom and customer management staff
  • Account or relationship management experience dealing with large corporations an asset
  • Able to identify, communicate and escalate potential business issues or challenges
  • Team player, along with the ability to work in a standalone capacity
  • Able to manage self-directed learning
  • Excellent written communication skills
  • Strong excel skills
  • Able to multi-task (type and talk, type and listen)
  • Courtesy, articulate speech, professional conduct
  • A good sense of fun and life balance

***Visit to apply!!!***

Job Title Business Account Consultant
Company Name Rogers Communications
Category Category -> Customer Service
Job Type Job Type -> Full-Time
Location Calgary
Area Area -> Calgary (General)

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