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F/T Customer Service Representatitve - Mr. Lube (Calgary)
Posted date [Feb-01-13]  (ID: 15330)
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APPLY NOW! At Mr. Lube, excellent customer service is our focus and we pride ourselves on having team members that always go the extra mile to make our customers happy. We are currently looking for Full Time Sales and Customer Service team members and encourage you to apply if you have:
  • A desire for a long term career with growth potential
  • Strong customer service skills
  • Ability to retain detailed product information
  • Customer service, retail or hospitality experience
  • Desire to learn more about cars
The Upper Technician at Mr. Lube has complete ownership of the customer experience. Not only do you work directly on a customers car, but you also are in control of the entire sales cycle; from walking a customer through the services on a car to completing the sale. Reporting to the Supervisor, the Upper Technician responsibilities include the following: Customer Service duties:
  • Greeting customers
  • Provide prompt, efficient, and courteous service to customers Discussing products and services with customers
  • Providing recommendations based on vehicle assessments
  • Suggesting new products and services
  • Working with a close knit team and communicating with Lower Technicians
  • Treat each individual customer as if you were their personal automotive service technician
  • Offer all required and recommended services/products that can help customers solve their problems and make their lives a little easier
Mechanical duties:
  • Oil and filter changes
  • Replacement of vital car fluids (e.g. coolant, transmission, and transfer case fluid)
  • Replacement of parts under the hood (e.g. air filters, headlights, taillights and wiper blade replacements)
  • Refill performance enhancers to ensure the car runs smoothly (e.g. engine stop leak, oil treatment, and valve cleaner)
  • Perform courtesy checks on all vehicles (e.g. topping up fluid levels, cleaning windows and checking tire pressure)
Store Level duties:
  • Support and enforce all in-store Health, Safety and Environmental Policies
  • Conform to Human Resource and Operational policies and procedures
  • Provide for in-store security, general maintenance and shop-keeping duties
  • Receive and warehouse stock orders
  • Ensure all inventory is effectively displayed, rotated and replaced
  • Perform in any capacity or undertake any job as delegated by superiors, within the line of duty
  • Maximize personal productivity in order for store to achieve objectives
  • Utilize and distribute time effectively in an effort to maximize personal contributions
  • Increase technical and conceptual understandings of the business
  • Maximize sales opportunities over the long term of the store(s) and Mr. Lube
The Perks
  • Extensive PAID training to complete the Certified Upper Technician Training Program
  • Competitive wage and bonus program
  • Flexible work hours (No late nights!)
  • Work with the newest tools and technology in the automotive industry
  • Ample opportunity for growth. Be in the drivers seat of your career!
  • Join a great team of people committed to excellence in service and quality
Job Title F/T Customer Service Representatitve - Mr. Lube (Calgary)
Company Name Mr. Lube
Category Category -> Automotive
Job Type Job Type -> Full-Time
Location Calgary
Area Area -> Calgary NE

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