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Visitor Services Representative
Posted date [Apr-24-13]  (ID: 18922)
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Canadas Sports Hall of Fame (CSHoF) is one of North Americas oldest and most prestigious Halls of Fame dedicated to the history of sport in Canada. Canadas Sports Halls of Fame has a collection of more than 95,000 artefacts (on site), up to 2,000 on public display plus an array of video and photo collections. Located at Canada Olympic Park in Calgary, Alberta the building honours 520 sport heroes, represents over 60 Canadian sports and shares our stories with all of Canada.

As we have come to learn, the facility which showcases our Honoured Members is the foundation to which we will finalize our national strategy. Our mission and vision will lead us to build awareness, extend our reach, educate new populations of Canadians, and unveil stories and artefacts never before seen....
This post has expired! It was posted more than 60 days ago.

 

Position Summary

            The role of a Visitor Service’s staff member requires an enthusiastic and engaging individual to welcome our visitors in an enjoyable and informative way and to deliver excellent standards of customer care at all times.

Key Responsibilities

Provide a high standard of welcome to all visitors and interact with them in order to bring the museum building and its collection to life.

·         Develop a thorough knowledge of the Museum, its history, collections, services and exhibits in order to provide accurate, interesting and useful information to our visitors.

·         Ensure the high quality appearance of the museum on a daily basis, including the regular checking of visitor areas during open hours and undertaking any responsive cleaning or litter clearing which may be necessary.

·         Provide an orientation to large groups of visitors on the history of Canada’s Sports Hall of Fame and the current exhibits.

·         Admissions Desk

o    Accept deliveries

o    Greet guests and direct guests  for office personnel

o    Set up volunteers with passes and /or other equipment as required (sign in and out)

o    Advise the volunteers of any special activities or expected special guests

o    Complete daily transactions for ticket and membership sales as well as retail sales.

o    Reconcile admission and sales takings with till records on a daily basis, and to ensure that all monies are placed in the safe at the close of each day.

Key Qualifications

A key skill to be a successful team member is to have the ability and desire to learn, to be outgoing, friendly and easy to work with as well as to have exceptional interpersonal skills.

o    Interpersonal communication skills

§  To be able to speak and communicate clearly and confidently with CSHoF guests. Because of the diversity of Canada Sports Hall of Fame guests, we often deal with guests who do not speak fluent English. It is imperative that our communication skills be clear. 

§  A second language is an asset

o    Teamwork

§  To be able to work as an active member of this Visitor Services team

o    Cash Handling

§  To be able to operate an online point of sale cash system

§  Numeracy and Math Skill - Be able to calculate basic math

o    Computer Skills

§  Basic to intermediate computer skills are required

§  Word processing, spread sheets, data bases, Microsoft Outlook

o    Public Speaking

§  To be able to speak directly to both small and large groups of visitors at Canada’s Sports Hall of Fame and to inform them about the galleries, current exhibits and any museum closures.  

Application Process

Applicants can apply to Audrey Taylor, Visitor Services Coordinator by the following methods:

Email: ataylor@cshof.ca

Mail: Attention: Visitor Services Coordinator 169 Canada Olympic Road SW Calgary, AB T3B 6B7

For more information please go to www.sportshall.ca

facebook.com/CANsportshall

Twitte r @CANsportshall

Job Title Visitor Services Representative
Company Name Canada's Sports Hall of Fame
Email ataylor@cshof.ca
Category Category -> Hospitality / Tourism
Job Type Job Type -> Full-Time
Salary
Location COP
Area Area -> Calgary SW