Name: WorkPath

WorkPath Overview:


We are a recruiting agency A Customer Services Advisor is passionate about ensuring every customer has the best possible experience when contacting. You will have the following knowledge and experience: Demonstrable Customer Service experience, in a multi-channel environment. Experience of communicating with customers effectively via digital channels i.e. Email, Live Chat and Social Media. A genuine desire to always help customers in their actions and the tone they use. Excellent communication and interpersonal skills - to deal diplomatically with a range of people inside and outside of the business. Proven general IT skills such as Word and Excel. Can work individually and as part of the team. Must be self-sufficient and have the ability to manage your time effectively. Exceptional attention to detail. Flexibility to work on a rotating shift pattern during the evenings and weekends. The role is home based therefore a reliable internet connection will be required. Cheerful disposition with a flexible and positive approach to work and others. Primary objective of the job: Responsible for taking care of customer service through our digital touchpoints. You are a best-in-class Customer Service operator with experience in supporting customers via Email, Social Media and Live Chat. As our Customer Service Advisor, you will be the primary point of contact between our business and our customers. You will support and advise customers, who are placing orders, require product information and styling advice. In addition, you be the first point of contact for complex queries and complaints, taking full responsibility for any issue raised and seeing it through to a positive resolution. In doing so you will strive to gain and retain customers by offering a service that continuously improves our customer’s experiences and enhances the brand. You will proactively take ownership of your personal development, seeking to continually improve your skill set. Please write me your salary expectations, experience and CV link. Also you could fill up this form and we'll contact you!