Customer Service Representative

  • 6 months ago
  • 1 way to apply

What Intellaxis Inc. is Hiring for:

Answering questions about benefits, grievances, guided by the appeal process, initiating call authorization, documenting and directing complaints, requests for payment, and other general customer service issues. Make it so that clients can work with us. Take responsibility for their problems and do your best to resolve them over the phone the first time, every time. To be an advocate of pleasant customer service. Train clients and make recommendations on programs for their needs.

Responsibilities:

- Handle anywhere from 50 – 100 calls per day based on call volume.

- Provide the highest level customer service.  

- Work collaboratively with team members and call center management to contribute to department goals and maintain service level objectives.

- Accurately document calls into proprietary software system with efficiency.  

Maintain open communication with management to ensure are handled with urgency.

- Maintain strict confidentiality of customer information and interactions.

- Adhere to all established company policies and procedures.

Working hours: 9:00 AM - 5:00 PM

Skills:

- Ability to analyze and solve customer problems.

- Proficiency in Microsoft Office Suite.

- High level capacity to multitask independently and on a computer

- Excellent written and oral communication skills

Education:

- High School


Location / region:

This Full-time listing from Intellaxis Inc. is available in Calgary.

Features:

The below are factors that tend to matter for our listing seekers. This listing with Intellaxis Inc. offers:

Company Benefits - Prescription medication, dental, vision care, employee assistance program, short term disability, company pension

As positions vary, please confirm details with employer.

Requirements:

Intellaxis Inc. has indicated that these are the requirements for the listing:

  • hihgh level education
  • Criminal record check
  • Language: English

Requirements may not be comprehensive. Confirm w/employer.

About Intellaxis Inc.:

Intellaxis Inc.

Established in 2015, our 5 years of steady sales growth is the result of representing only the best product lines our industry has to offer. Names like Accurpress, Accurshear, Hyd-Mech, W.A. Whitney and many more. Whether you are looking for a Press Brake, Shear, CNC Lathe, CNC Mill and more, put the Wallace team to work for you! Our Calgary and Alberta facilities are conveniently located and enables us to demonstrate our equipment under power. 


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