MS Teams Specialist

  • 1 month ago
  • 1 way to apply

What Microserve is Hiring for:

About Us: 

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 400 staff, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients. This position will report to the Vice President of Professional Services. 

Position Summary: 

Microserve is looking for a MS Teams Specialist to join our remote Professional Services team. The successful candidate must be an expert on Microsoft Collaboration technologies, primarily MS Teams.  

The primary purpose of this role is to provide consulting and implementation services to Microserve’s clients.  Working in partnership with Microserve’s sales organization you will contribute to the successful growth of Microserve’s MS Teams Collaboration professional services.  

We are looking to fill this role anywhere within Canada with an understanding the successful candidate will need to overlap a minimum of 5 working hours within the Pacific Standard time zone.  

Key Areas of Accountability: 

  • Act as a SME in partnership with Microserve’s Account Managers to grow Microserve’s Collaboration practice through working with small and midmarket through enterprise organizations 
  • Create Statement of Works (SoW) and proposals for collaboration offerings, including the development and maintenance of proposal templates 
  • Develop and maintain professional services deliverables such as Teamwork and/or Collaboration assessments and/or related controls assessment or maturity reporting 
  • Conduct workshop sessions with our clients to drive Microsoft 365 based requirements gathering, assess current infrastructure for MS Teams deployment including enterprise telephony 
  • Provide quality project execution through collaborative consulting with each of our clients; from assessments to implementations for Chat, Conferencing, Calling or other related technologies such as Azure AD Identity Management. 
  • Preparation and presentation of information to clients  
  • Responsible to create solution design documents that describe and explain solutions attributes and associated benefits 

Requirements: 

  • Experience in delivering Microsoft Teams and related projects (Chat, Meetings, Telephony, Devices) from design through to implementation 
  • Relevant certifications (ITIL, Microsoft 365 Certified: Teams Administrator or Enterprise Administrator Expert) would be considered an asset 
  • Experience in delivering Microsoft Teams and related projects (Chat, Meetings, Telephony, Devices) from design through to implementation 
  • Excellent written and verbal communication skills – including ability to write proposal and RFP response content 
  • A minimum of 5 years demonstrated experience in Information Technology 
  • Minimum of one year experience with practical application of MS Teams Unified Communications   
  • A minimum of two years demonstrated experience with Azure and O365 architectures  

Desirable: 

  • Relevant Post-Secondary education is desirable  
  • Experience in delivering client presentations and workshops is desirable 
  • Experience in the creation and implementation of M365 Governance models (naming conventions, policies, retention, etc.) 
  • Experience working for a Service Provider and in a role that involves pre-sales and service delivery to clients 


Location / region:

This Full-time listing from Microserve is available in Calgary SW, Calgary SE, Calgary NE, Calgary NW, Calgary, Calgary (Downtown).

About Microserve:

Technology is empowering. It helps us accomplish more with fewer resources. We can use it to maintain high-quality work, even at breakneck speeds, or to achieve things we haven’t imagined yet. And it connects us, allowing us to stay in contact anytime, anywhere.

At Microserve, we use technology to empower our clients to succeed. That means delivering the kind of IT support and consultation that helps turn your goals into reality.

Microserve is headquartered in Burnaby, BC, with offices in Victoria, Calgary, Edmonton and Halifax. Founded in 1987, we support the IT needs of businesses and organizations across industries throughout British Columbia, Alberta and Atlantic Canada, with clients ranging from mid-sized operations to enterprise-level organizations. We partner with each of our clients, regardless of size, to provide custom, responsive IT support and solutions that propel our clients toward their goals.

We genuinely believe we’re the best choice for IT support in Canada.


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