Receptionist (after hours on-call support)
What National Captioning Canada is Hiring for:
We are Canada's largest live closed captioning provider serving major broadcasters for over 25 years. We operate 24 hours per day, 7 days per week and require an on-call (after hours) administrator to answer calls relating to our captioning/broadcast operations, as they arise, from 5pm on weekdays until 7am the following morning (9am on weekends). This is a work from home arrangement. We are currenly looking for coverage for 6-8 shifts per month (Alternating Tuesdays and every Friday night, however days can be flexible).
The key responsibility is to immediately respond to client and employee inquiries (phone calls or electronic communications) and action them as appropriate. Apart from responding to these “in the moment” inquiries, there is no other job requirement. You are required to remain in a stable environment with access to a computer and internet but otherwise can go about your “at home” activities. The frequency of incoming calls varies from no calls at all to multiple calls within one shift. Fewer calls are generally received after 10pm; however, because many of our clients are located in Ontario, there can be early calls in the morning (4am Mountain time).
The successful candidate will be mature, have a strong sense of responsibility, be adept at multi-tasking and processing multiple pieces of information, work well under pressure, enjoy working independently, have excellent communications skills, and proven customer service experience. Access to good quality internet and a computer is a requirement. Computer aptitude and some familiarity with basic office software (email and word processing) would be an asset; however, training on job duties and on our scheduling software will be provided.
To apply, submit your resume to firstname.lastname@example.org
Compensation is a flat rate per on-call shift.
Weekday evenings on-call rate:
Mon-Fri: 5pm to 7am $90 per shift
Weekend or statutory holiday on call:
Sat-Sun: 9am to 5pm $75 per day
5pm to 7am $95 per day
Phone Reimbursement: $25/month
Location / region:
This Part-time listing from National Captioning Canada is available in Calgary.
About National Captioning Canada:
We are the largest closed captioning business in Canada operating 24 hours per day, 7 days per week providing closed captioning services to major broadcasters throughout the country. We are privately run, a medium sized business and have been operating for over 25 years and operate from coast to coast. Our head office is in Calgary.
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